"Problems are just opportunities in working clothes" Henry J Kaiser
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WHY WE EXIST
It's our passion for the people & places of the retail industry that drives us. Realising others success through injecting innovation & solving complex challenges gets us out of bed in the morning. Our passion is our purpose. 
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HOW WE HELP
We enable your learning, refine your model, assist your functions, grow your people, we motivate & inspire. We are known for bringing the fun and creativity to solve serious issues. You know your business best, and we help to support your vision.
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WHAT WE DO
We bring contemporary approaches and solutions to our dynamic industry. From a structured curriculum to short & powerful workshops, we shift thinking and enable learning.  We engage through consulting and coaching to personalise the solutions.

WANT TO DISCUSS
​A PROJECT?

MEET SOME OF THE TEAM

We share the same passion for all things retail & would love to talk more with you.

SUE ANDERSON

Senior Consultant & Educator

JAMES ROPER

Senior Consultant & Educator
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Kelly Clancy

Consultant

WHO DO WE WORK WITH?

If we think too hard this could get very broad, but let’s keep it simple by saying that we find a great fit supporting the smallest to the biggest - Independent Retailers | Major Retail Brands | Retail Property Groups | Government Agencies
“A huge thank you for your dedication and commitment to the customization and design of this program.  Our team has been so inspired by your enthusiasm, energy, intelligence and flexibility.  We have high regards for your skill and knowledge and were so glad to be able to work with you. ” 

Carol Tan - CapitaMalls Singapore

SOME OF OUR FAVOURITE PROJECTS

Mimco | Peak Care | Saddle World | Southern Cross Ceramics | Witchery | Zoo York | Bridsnest | Pacific Group | CapitaMalls Asia | Charter Hall | Collins Square | GPT Group | JLL | LendLease | QIC | Retpro | Stockland | Vicinity | Westfield | Borough of Queenscliffe | City of Greater Bendigo | The Commonwealth Bank | Property Council | Victorian State Government

what we offer

business strategy

Our approach is to always clarify opportunities for a business. We explore options and find solutions for building a transformational model. We apply this approach to the work we do in consulting and coaching for:
  • Business Analysis & Turnaround
  • Growth & business model transformation
  • Digital, social & VM strategy
  • Redesign of customer service experience
  • ​Space activation & pop up stores

INSIGHTS & INSPIRATION

Our appetite for all things retail keeps us roaming the globe exploring trends in tech, inspiring physical spaces & customer experience design, to bring new thinking and new concepts to our workshop & conference series:
  • Global trends
  • Case studies
  • Study tours
  • Keynote speaking
  • Conference presentations

KNOWLEDGE

We design & deliver great learning experiences; from short fundamental workshops, to custom academies. Our programs are created for our clients. We shift thinking & enable teams through courses such as:
  • Set for Success – Retail Foundations
  • Fundamentals of Food Retailing​
  • Visual Merchandising
  • Service Experience Design
  • Social and Digital Engagement

Passion + purpose

Our clients have said a few things about our work.
We are getting a reputation.....
Personable | Relatable | Empathetic | Knowledgeable | Impactful | Flexible | Invaluable